Customer Services Officer - Premium Hospitality & Tourism Role in Bali

Join SATS, a global leader in hospitality and tourism, as a Customer Services Officer in the vibrant heart of Bali. This is a unique opportunity to kickstart your career in a dynamic, fast-paced environment while enjoying the tropical beauty of Indonesia’s most sought-after destinations.

As a Customer Services Officer at SATS, you will be the first point of contact for our valued guests, ensuring their stay is nothing short of exceptional. You’ll handle inquiries, resolve issues, and create memorable experiences that leave a lasting impression. With SATS, you’ll have access to cutting-edge tools like Salesforce and SAP, and the chance to work alongside industry experts in a collaborative setting.

Located in the heart of Bali, our offices in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung offer a perfect blend of professional growth and personal fulfillment. If you’re passionate about hospitality, customer service, and making a difference, this is your chance to shine.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to guests and ensure their satisfaction throughout their stay.
• Handle and resolve guest inquiries, complaints, and concerns promptly and professionally.
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Maintain guest records and files using Salesforce and SAP, ensuring data integrity and accessibility.
• Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
• Stay updated on industry trends and best practices in hospitality and customer service.
• Participate in team meetings and training sessions to continuously improve service standards.
• Adhere to SATS’s policies and procedures, ensuring compliance and maintaining a high standard of service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in customer service, particularly in the hospitality or tourism industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and SAP is a plus.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Valid driver’s license and the ability to travel as needed.

🛠️ Keahlian

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